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Select Your Support Path
Standard Support
Support During
Normal Business Hours
(7 am - 6 pm, Monday - Friday)
Email: helpdesk@usmtechnology.com
Dallas: (469)-551-9922
Houston: (832)-968-6664
Request Support:
Anytime
Desired Response:
Within Support Hours
Support Callback:
During Support Hours
Submit a request at anytime to be worked during standard support hours
*Included in Support Agreement
After Hours Support
Support Outside
Normal Business Hours
(Weekends & After Business Hours)
Email: ahsupport@usmtechnology.com
Request Support:
Outside Support Hours
Desired Response:
As Soon As Possible
Support Callback:
Within 60 Minutes
Submit a request outside of standard support hours that requires same-day attention
*Additional Support Fees May Apply
Emergency Support
Emergency &
Business Down Scenarios
(Business Critical Systems)
Email: emergency@usmtechnology.com
Request Support:
Anytime
Desired Response:
Immediate
Support Callback:
Within 15 Minutes
Submit a request at any time when the overall business is significantly impacted.
*Additional Support Fees May Apply
Support Team Phone Numbers
Dallas: 469-511-9922
Houston: 832-968-6664
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