Standard Support

Support During Normal Business Hours

(7am-6pm, Monday - Friday)

Submit a Standard Support Request

Email: helpdesk@usmedicalit.com
Dallas: (469)-551-9922 | Houston: (832)-968-6664

Request Support:
Anytime

Desired Response:
Within Support Hours

Support Callback:
During Support Hours

Submit a request at any time to be worked during standard support hours

*Included in Support Agreement

After-Hours Support

Support Outside of Normal Business Hours

(Weekends and After Business Hours)

Submit An After-Hours Support Request

Email: ahsupport@usmedicalit.com

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Request Support:
Outside Support Hours

Desired Response:
As Soon As Possible

Support Callback:
Within 60 Minutes

Submit a request outside of standard support hours that requires same-day attention

*Additional Support Fees May Apply

Emergency Support

Emergency and Business Down Scenarios

(Business Critical Systems)

Submit An Emergency Support Request