“Satisfaction or $200 Guarantee”
We are proud of our 98% customer satisfaction. So, if you or your staff are ever dissatisfied with ANY service experience for ANY reason, just let us know. We will work with you to correct the experience. If we are unable to resolve the issue to your complete satisfaction, we will issue you a $200 credit on your next invoice. All we ask is that you send an email with the details to email@example.com within 72 hours of the unsatisfactory service experience.
“1 Minute or $100 Guarantee”
We know that time is money for your practice so for our Outsourced IT Services clients we guarantee that when you or your staff call our support line during business hours that you will be speaking with one of our staff in 1 minute or less. If that’s not the case, we will issue you a $100 credit on your next invoice. So, if you experience ANY delay in reaching our support team just send an email to firstname.lastname@example.org and request your $100 credit.
Microsoft Cloud Services 99.9% Uptime Guarantee
Microsoft offers 99.9% uptime via a financially backed service level agreement. If a customer experiences monthly uptime with any of Microsoft’s cloud offerings that is less than 99.9% [this means any service disruption that lasts longer than 43.8 minutes/month], Microsoft compensates that customer through service credits. If you feel a service disruption exceeded this time frame just send an email with the details to email@example.com and request the service credit. We will take care of the rest.