An important measure of an IT firm’s performance is the satisfaction of the people they serve. Below are the results from the employees of our clients that provided feedback throughout their support experience.

 

US Medical IT Customer Satisfaction Level
98.2% Very Satisfied

 

500 Survey Respondents

Satisfaction

Check Out What Our Clients Say About Our Service!

  • So much help!! Thank you!
  • Everything went great
  • She was very helpful.  She told me exactly what to do.  I need help with my computer and she has helped me before.  Thank You. 
  • GREAT HELP
  • Very pleasant gentleman;  
  • awesome
  • Tyler was very helpful in getting me back up and running
  • Thanks for all your help your great!!!!!!!!!
  • Jazmine was great!
  • Jazmine was fantastic
  • it was a quick fix.  Thanks!
  • Jazmine is awesome! She always helps and is quick and friendly!
  • Tyler was very helpful in helping me log back into my computer and helping me understand how to view a document that I saved on Sharepoint.
  • thanks!
  • Resolved my issue very promptly! Thank you very much!
  • Excellent job! 
  • Thanks so much!  
  • Great work! thank you!
  • Thank you so much, Jazmin!!
  • Jazmine did a great job
  • Thank you for helping me out in a bind. 
  • You were awesome! Thank you so much for your help.
  • operator very patient!!!!!!!
  • "Jazmin is my rock and my roll. "
  • super satisfied.  Michael and tech support are so valuable!  Corrected an important technical security issue and I am back onine making appointments!
  • Extremely. I have been working with Tyler for these past two days and he is very helpful. Thank you.
  • Thanks so much
  • very satisfied
  • I'm impressed with Tyler
  • Tyler was great as usual!
  • very patient with me while I attempted multiple passwords and whatnot.     THANK YOU
  • Great job done by Jazmin. 
  • Good! Amrutha is an awesome troubleshooter...give that girl a raise! 🙂
  • We’re still working on a solution. 
  • It was very nice to work with her
  • Mario is awesome. 
  • THANK YOU TYLER GETS THE JOB DONE AND FAST
  • Very helpful!
  • I was contacted on the same day about my ticket and resolved all in a few hours of creating the ticket. Awesome job!
  • Very satisfied! Rep. did a fantastic job! Thank you!
  • great job...issue resolved quickly
  • Extremely helpful. Knew just what to do to get my program working.
  • She was great
  • Always knowledgeable and helpful. Thank You! 
  • Awesome JOB! thank you!
  • thank you 
  • very helpful
  • Awesome job Tyler.  Thank you!
  • Tyler is wonderful.  I really appreciate his patience.
  • They were GREAT!
  • Great!  Thanks Jasmine!
  • Thank you for taking the time to remotely check this PC and "clean it up".    Have a great day!
  • Really great experience, your team is so helpful and patient. I just can't say enough good things about you!
  • Did a great job!!
  • Thanks, Amrutha!!  AJ
  • Awesome! Thanks!
  • Tyler was awesome! Had me back up in running within just a few minutes. Your team is always friendly and willing to help!
  • Outstanding
  • Problem was fixed in just a couple of minutes and was fixed same day I turned in a ticket!!! AWESOME JOB!!!!! THANK YOU!!!
  • so nice to have your help!
  • excellent help
  • very helpful and quick to resolve. Great service.
  • Tyler was super helpful
  • Excellent response time and communication!  Issue was resolved within minutes and extra task was performed at the same time.    Thank you
  • Thanks so much!!
  • VERY SATISFIED
  • Very helpful and patient.  Helped me with exactly what I needed.  Thanks!
  • Garrison was awesome! Quick and very thorough!
  • Quick & easy! thank you.
  • Thank you so very much for getting me up and running again.  You are awesome!!!
  • Quick to respond, and we resolved the issue. Thank you so much!
  • Thanks for taking care of this so fast.
  • great job
  • very helpful
  • Very helpful!!
  • Great job!!
  • Jazmin is always aces!
  • Awesome!
  • Ty is exceptional and always services my issue with a smile 🙂
  • Very satisfied.  Thank you so much!
  • Very satisfied
  • Excellent service! Thank you!
  • very friendly and a big help:)
  • Very Satisfied
  • Tyler is cool
  • Jasmine is always great!
  • very good Tyler!
  • Helped me a lot Thank you
  • Thanks for all your help today
  • Each time I call, which has been A LOT, I always receive friendly help! 
  • Thank you. He was a life saver on my end! 🙂 
  • Perfect. Jazmine
  • Jasmin rock!!
  • Jazmin was polite and took care of my issue quickly. 
  • Thanks Amrutha. You're tops!
  • you guys are life savers Happy FRIDAY!!!! WOOOOT!!!
  • Garrison sticks with me until I am confident with the tech results. Thank you
  • THANK YOU!
  • great!!!
  • Always very helpful! Thanks! Amanda
  • Excellent!
  • very satisfied
  • Amrutha was very polite and helpful
  • very helpful
  • Great help !!!
  • Jazmin is great as always!!
  • Hi Jazmin, It's working like a charm. Thanks!
  • lots of help thank you so much
  • Knowledgeable and patient. 
  • "Great work to all of you!"
  • Jazmin is awesome! 
  • Fixed my issue! Thanks Steven!
  • Awesome!
  • Garrison was Super Helpful! two thumbs up!
  • Thank you very much.
  • Very satisfied.  Jazmin was very helpful and pleasant. 
  • thank you 
  • Thank you for all the help!
  • Very satisfied.  Thank you so much!
  • She was very helpful.
  • Thanks so much!
  • Jaz is Fantastic!!! 
  • completely satisfied.
  • Amrutha was great. Quick and easy. She got right to it. Excellent customer interaction. A pleasure.
  • Thanks Jazmin!
  • Quick to respond...quick fix!!! Thank you!! Awesome!!
  • Quick & easy fixed Bam! Done WOOOOOOOOT!
  • Rapidly remedied my problem as always. Thanks so Much!
  • Tyler was very helpful. He gave me a shortcut to get to the email.
  • Very satisfied
  • Great Job!  Thank you!
  • great...Tyler is always very helpful
  • excellent service!!!!!!!
  • Jazmin is wonderful!! Very expedient 🙂
  • Thank you!! 
  • Jasmine was extremely helpful and knew just what needed done
  • very satisfied
  • Very nice
  • Tyler was very efficient and thorough with walking me through the problem I was having. He took his time and was friendly:)
  • Thank you for getting this taken care of so quick!!!!
  • Garrison is awesome!!
  • Thanks You are the best
  • Awesome job!! Very helpful
  • FANTASTIC
  • Very Satisfied.....Thank-You so much!!!!
  • Jazmin was fabulous as always!
  • Great job Mario!!
  • They were awesome and quick
  • Very easy.
  • Thank you
  • customer service was great and they will order me a new headset.
  • The tech specialist (Amrutha) was very knowledgeable and friendly. Thank you for your quick response time. Much appreciated!
  • Excellent work. 
  • Well done thank you very much.
  • Jasmine
  • FANTASTIC!!!! Very satisfied
  • Very Helpful
  • patient and helpful
  • Tyler was awesome and it only took a matter of minutes for our issue to be resolved!
  • Jazmin was wonderful! Thank you for your help!
  • Always helpful
  • great!
  • Very satisfied.  Thank you so much!
  • Amrutha is AWESOME! Always very helpful and professional. LOVE this department....  Collette 🙂
  • very satisfied
  • Tyler is so helpful!
  • Thank you
  • Very Satisfied! 
  • Very....tyler is always very helpful to me...Ver y professional.
  • Awesome!
  • Extremely satisfied... Thank you.
  • So timely in response
  • Jazmin was fabulous as always! She answered all my questions and was very helpful!
  • Amrutha was wonderful
  • very helpful
  • Tyler is awesome! Thanks!-Amanda & Patty
  • Jazmin is the best!
  • Always top notch!
  • Always a pleasure working with your team!
  • Amrutha is always super helpful!
  • Great!
  • Jazmin was very helpful and quick to fix my computer/printer communication. I am very appreciative of her hard work
  • AMAZING AGAIN!
  • thank you.
  • thanks
  • Very satisfied.  Thank you Tyler!
  • Awesome. Better. Thanks to Tyler.
  • Quick response and resolution.  Thank you!!
  • She was very quick.  Took less than 1 minute to help me. Thank You.
  • Thank you!
  • Great job!! Thank you for the help 🙂
  • always satisfied!!!
  • Thank you for your help and fast response! 
  • Thank you for fixing the issue
  • Awesomesauce!
  • thank you! 
  • Great Job!!
  • Tyler is great
  • Mario was great. Thanks for all your help.
  • Tyler is always spot on!
  • helped me access the document that i needed without losing any data. Thanks!
  • Thank you@    
  • "Jazmin is great help.  Her response is prompt and thorough.  Thank you!"
  • Thank you! Thank you! Thank you!
  • Diontre Sanders is awesome!!!
  • Very satisfied
  • thank you for all your help your awesome!!
  • Great work
  • Tyler: Always helpful and easy to work with.
  • Thank you!
  • She was Awesome
  • Thank you so much! Life saver!! 🙂 
  • Tyler is the best!
  • Thank You
  • Wonderful service
  • Thanks Tyler. I appreciate your help today!
  • Jazmin is always so helpful!
  • Awesome!
  • Awesome!
  • Thank you very much for your help and your patience. Nancy
  • Excellent work Tyler. Always very helpful.
  • Diontre Sanders is totally awesome. He connected w/ me in between patients this morning and did everything I needed. A big high five to him!!!
  • Tyler is the best! Very helpful and fixes all issues quickly.
  • Thanks
  • Outstanding
  • great very nice and patient
  • Good job!
  • Very quick response thank you
  • GREAT HELP! THANK YOU!
  • Tyler is always so willing and helpful with a manner that does not make me feel like i do not know what i am doing.
  • Amazing and friendly as always! 🙂